Terms & Conditions

General

The issue of an order to Windscreen on Wheels (the “Seller”) shall be deemed to constitute acceptance by the purchaser of the prices prevailing at the time of delivery and the following terms and conditions.

No variation or modification of any of these terms and conditions shall be valid or effective unless the Seller agrees in writing. These conditions override any alternative terms and conditions contained in the purchaser’s order.

Prices

The Seller issues price lists and reserves the right to amend prices without prior notice.

Payment

All prices are quoted on the understanding that payment for goods and/or services supplied is made on invoice. If extended payment terms are agreed, they may be withdrawn at any time without notice.

If payment of an invoice (or any part thereof) is not made by the due date, the Seller shall be entitled to:

• Withhold further deliveries without liability to the purchaser;
• Require payment in advance for undelivered goods or future orders;
• Charge a credit charge of 2% each month on all unpaid amounts (£10 minimum);
• Place the debt in the hands of others for collection.

The purchaser is responsible for all reasonable costs incurred in the event of a returned cheque or direct debit payment.

If the purchaser is a company, its directors are personally responsible for ensuring payment is received.

Title and Risk

Risk in the goods passes to the purchaser upon delivery. However, title and beneficial ownership remain with the Seller until full payment of all outstanding debts is received, or until prior resale of the goods, in which case the Seller’s entitlement attaches to the proceeds of resale.

If any of the Seller’s goods become constituents of other products while still under beneficial ownership, the Seller retains title to the completed products.

Delivery

The Seller will make every reasonable effort to deliver in accordance with quoted delivery times but does not guarantee a specific date or quantity unless agreed in writing. Failure to meet delivery times does not entitle the purchaser to refuse goods or claim any form of loss, including consequential loss.

Force Majeure: If the Seller is prevented from manufacturing or delivering goods due to circumstances beyond its control (including acts of God, war, terrorism, strikes, fire, breakdown, transport interruption etc.), it shall not be liable to the purchaser.

Cancellation & Returns

New goods will only be accepted for credit if returned within 7 days of issue and in the same condition as sold. After 7 days, acceptance is at the Seller’s discretion and may incur a handling charge.

New goods must be unopened, in original packaging, undamaged, and accompanied by proof of purchase.

No credit will be issued for returns of new goods after 3 months.

Orders accepted by the Seller cannot be cancelled or suspended without the Seller’s written consent and indemnification for any resulting loss or expense.

Returned goods must be accompanied by an advice note or invoice number.

Old core parts must be returned within one month, in original packaging, suitable for re-manufacture. Where applicable, surcharges may apply and may be subject to VAT.

All warranty claims must include a completed Warranty Claim Form. Parts are covered by manufacturer guarantee, except where evidence shows abnormal use (including racing, taxi use, towing), neglect, misfitting, unauthorised repair, or use in abnormal conditions.

Liability is limited to repair or replacement of defective parts only. Labour claims are capped at £25 per hour. The Seller is not liable for removal or refitting costs. A handling charge may apply if returned goods are found not to be defective.

No warranty is given as to suitability or fitness for purpose unless required by law. Third-party warranties may be assigned to the buyer upon request.

Liability

The purchaser is responsible for ensuring goods are fit for their intended purpose.

The Seller guarantees goods against proven defects caused by faulty materials or workmanship. Liability is limited to repair, replacement, or refund at the Seller’s discretion. The Seller is not liable if:

• More than 12 months have passed since the invoice date;
• The goods have been misused, incorrectly stored, mishandled, or used contrary to recommendations;
• The defect arises from fair wear and tear;
• The defect results from faulty installation or repair by an unqualified person;
• The buyer fails to notify the Seller in writing within 30 days of discovering the defect.

Any repair or examination must occur at the Seller’s premises or another agreed location. Goods must be delivered at the purchaser’s expense and risk.

The Seller’s decision on whether a defect is due to faulty workmanship or materials is final.

The Seller is not liable for any cost of stripping or reassembling goods fitted into another product.

If replacement goods are supplied, they are provided under these same terms.

All implied conditions, warranties, or terms regarding quality, fitness for purpose, or lifespan (including for competition-use components) are excluded where legally allowed.

The Seller is not liable for any loss or damage of any kind, including consequential loss such as loss of profits, business revenue, or goodwill. Purchasers of performance-related components accept all associated risks.

Consumer Rights Act 2015

Nothing in these terms affects a consumer’s statutory rights under the Consumer Rights Act 2015.